FAQ

Frequently Asked Questions

1. Do I need a SIM card?

Selected models include a SIM card and are configured before shipping. Please check the specifications of your chosen model.

2. Is there a monthly fee?

Eligible models include the first year of service. After the included period, available renewal options depend on the model and service plan.

3. Can I communicate between different cities or countries?

Compatible 4G LTE PoC radios can communicate over long distances where supported mobile networks are available. Coverage depends on the country, carrier and local signal conditions.

4. Will the radio work where there is no mobile signal?

Standard public-network radios require compatible network coverage. Selected dual-mode models may offer an additional communication mode. Please check the specific model's capabilities and range.

5. How long does shipping take?

Delivery estimates depend on your destination, shipping method and local customs procedures. Your available shipping options and estimated delivery time will be shown before payment.

6. What if I need help after receiving my radio?

Contact our support team for setup guidance, pairing assistance and product support. Please review our warranty and return policy before ordering.